Log the case
Record the complaint, property details and reported issue so the investigation starts with the right context. Assess urgency through your organisation’s triage process.
How Awaab Comply works
From the site visit
to a report in minutes.
A guided workflow for housing teams to investigate hazards consistently, capture evidence at source and generate a downloadable report without a separate office write-up.
A consistent process, start to finish.
Every investigation follows a structured approach designed to improve consistency, reduce administration and keep the evidence behind your findings together.
Conduct a guided inspection
Follow a structured on-site workflow so the relevant observations and evidence are recorded consistently.
Capture the evidence
Add photographs, measurements, observations and supporting information while you work, reducing separate note-taking and later evidence collation.
Complete the required information
Complete mandatory fields and record the information needed to support your findings. Apply the appropriate expertise to assess the hazards.
Generate the report
Use AI-assisted summaries to prepare a structured narrative report and Scott Schedule. Download the report on your phone or tablet.
Record recommendations
Document recommended actions and next steps so there is a clear record of what the investigation found and what should happen next.
Review and progress the case
Check the findings and report, assign follow-up responsibilities and progress the case through your organisation’s review and deadline processes.
Retain the investigation record
Keep the report and supporting evidence with the relevant decisions, actions and outcomes so the investigation can be understood and reviewed later.
What changes for your team?
- A consistent approach to on-site investigations.
- Less reliance on memory or individual note-taking styles.
- Photographs, measurements and observations captured at source.
- Less post-visit writing up and fewer reporting delays.
- Structured reports for internal review and external scrutiny.
- A clearer record of the evidence supporting findings.
What inspectors need
- A smartphone or tablet using iOS or Android.
- Suitable investigation equipment, typically including a damp meter and anemometer.
- Relevant building knowledge and training.
- The competence and specialist support appropriate to the hazards being assessed.
Why consistent risk assessment matters
Housing providers need a clear process for assessing risk, prioritising cases and evidencing decisions across damp, mould and wider housing hazards.
A guided evidence record helps teams explain what was inspected, what was found and why further action was recommended. The app supports this process; organisational decisions and timely follow-up remain essential.
Getting started
Agree the workflow
Review your current investigation and reporting process, the information you capture and the outputs you need.
Set up and walk through
Cover app setup, the guided inspection and how to generate and download reports.
Introduce the team
Discuss onboarding, equipment and best practice for the staff who will use the app.
Plan the rollout
Agree the scope, support and rollout approach based on team size, case volume and organisational requirements.
Workflow questions
Is this designed for in-house teams?
Yes. In-house housing teams and inspectors can follow a guided process and produce structured outputs.
Do we need to change our existing process?
Not necessarily. We’ll discuss how Awaab Comply can standardise and support your existing workflow.
How long does an investigation take?
It depends on the complexity of the property and hazards. The app reduces the time spent on post-visit report preparation.
What happens after the report is generated?
Download the report, check the findings and complete your professional review before it is issued or shared.
See the workflow in action.
We’ll walk you through the process using housing investigation examples and discuss your team’s requirements.
Book your free demo ↗